Bug Report
Something broken, unreadable, or failing to compute? Provide reproduction steps and browser details. A screenshot helps; confidential files do not.
Report a bugContact us
Talk to real engineers — preferably with the engine version attached.
There are no automated chatbots, outsourcing call centers, or ticket black holes that swallow your message. Every email is reviewed directly by the engineers who build Ceptile and maintain this detector. Choose a diagnostic topic below to open a pre-structured template, or use our on-device diagnostic composer.
Central Monitored Inboxeshello@ceptile.comGeneral Inquiries, Feedback & Privacy Requests · English · 2–3 business days
Security & Vulnerabilities:security@ceptile.com
Operational Transparency: We publish no telephone numbers or physical mail addresses because we do not operate a retail storefront or telephone switchboard. Direct email ensures an unambiguous, written technical record that reaches our core software engineers immediately. For legal rights and acceptable use, consult our Privacy Policy and Terms & Conditions.
Diagnostic Channels
Pick a topic — pre-structured for rapid technical triage
Selecting a card opens your default mail client with pre-filled technical fields. Simply fill in your findings, keep the engine version (2026.2), and send.
Detection Feedback
Suspected false positive on human writing or false negative on synthetic text? Send score, interval, engine version, and a 1–2 paragraph non-confidential excerpt.
Submit feedbackMethodology Question
Questions about our 46 signals, logistic regression weights, bootstrap intervals, or calibration dataset? Ask our engineering team directly.
Ask about methodPrivacy Request (DSAR)
Exercise your rights under GDPR or CCPA to access, correct, or delete email correspondence records, or report an inadvertent data transmission.
Submit privacy requestSecurity Vulnerability
Discovered a security vulnerability or CSP flaw? Report privately to security@ceptile.com. We prioritize and acknowledge responsible disclosures.
Report to securityPress & Academic Research
Journalists, educators, academic researchers, and publishers: connect with our team for interviews, dataset citations, or educational inquiries.
Press enquiryOn-Device Diagnostic Tool
Webmail & Copy-to-Clipboard Diagnostic Helper
If you use webmail (Gmail, Outlook, ProtonMail) or do not have a desktop email client configured, use this on-device helper. It collects technical diagnostics (browser user agent, engine version, viewport) locally inside your browser and lets you copy a formatted report with one click.
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Filing GuidelinesEmail our team
How to file reports that lead to immediate code updates
What to Include
- The exact score %, interval, and reliability grade.
- The engine version (2026.2) from your exported report.
- Content classification (e.g., student essay, news article, code, camera raw, compressed JPEG).
- A short representative excerpt (1–2 paragraphs) you have lawful authority to share.
- Your browser brand, version, and operating system for visual rendering bugs.
What NOT to Send
- Full confidential manuscripts: Never email full novel manuscripts, proprietary source code, or patient health records.
- Unauthorized third-party data: Do not email documents belonging to others without explicit consent.
- Requests to delete analysis history: We cannot delete past analyses from our servers because our servers never receive them (see Privacy Policy). You can clear your local device history in one click.
- Demands for automated punitive verdicts: A detection score is statistical evidence, not legal proof. Do not penalize an author without a human conversation.
Response Expectations & Service Commitments
We aim to review and reply to all technical inquiries within 2 to 3 business days. Formal Data Subject Access Requests (DSAR) are processed within statutory timeframes (30 days under GDPR; 45 days under CCPA). Security vulnerability reports receive priority triage within 24 to 48 hours. Because AI Detector by Ceptile is a free, open utility powered by Ceptile, we do not promise commercial 24/7 emergency response. If your inquiry concerns an imminent academic hearing, please state so in your subject line for expedited triage.
Self-Service Resources
Frequently Consulted Documentation
FAQ — 40 In-Depth AnswersTurnitin comparisons, Canvas workflows, non-native English accuracy, and bypass resistance.Accuracy & LimitationsThreshold ROC curves, per-genre false-positive benchmarks, and responsible use checklists.How It WorksExhaustive documentation of all 46 text signals, image ELA, and audio FFT analysis.Privacy PolicyOur zero-upload guarantee, FERPA compliance, and on-device data erasure controls.Terms & ConditionsPermitted use, prohibition of sole-basis adverse actions, and liability limitations.About CeptileLearn about founder Shaurya Agarwal, our engineering principles, and Ceptile AI Search.
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